Operational Excellence in HealthCare: Gemba​

Course Description

The online learning modules provide a structured introduction to Lean principles and tools designed to improve quality, safety, and efficiency in healthcare settings. Through pre-recorded educational sessions, participants will learn foundational Lean concepts such as value stream mapping, root cause analysis, 5S, and standard work. Participants will demonstrate learning through reflective activities and applied use of Lean tools, supporting practical implementation and continuous improvement. The online modules prepare participants to actively engage in a Kaizen event and apply Lean methods to drive measurable improvements in patient care and workflow efficiency.

Financial and In-Kind Commercial Support

No financial nor in-kind commercial support was received for this education activity.

Target Audience

  • Nurses
  • Nurse practitioners
  • Physicians
  • Psychologists​

Learning Objectives

  1. Describe a structured problem-solving approach that begins with direct observation-Going to Gemba​
  2. Create an Is/Is Not versus a Should or should not diagram to identify key processes​
  3. Identify the current and target conditions for selected key processes
Course summary
Available credit: 
  • 0.50 AMA PRA Category 1 Credit™
    Children’s National Hospital designates this Enduring activity for a maximum of 0.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 0.50 ANCC
    Children’s National Hospital will provide 0.50 Nursing Contact Hours for this Enduring activity.
  • 0.50 Participation
    Successful completion of this continuing education activity.
Course opens: 
01/01/2026
Course expires: 
12/31/2028
Part of: 
Goldberg Lean Transformation Online Learning Modules
Rating: 
0
Speaker(s)

Susan Beauchamp

has no relevant financial relationships to disclose at this time.

Fidel Kandell

has no relevant financial relationships to disclose at this time.

Joint Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by Children’s National Hospital. Children’s National Hospital is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.  Children’s National Hospital Accreditation Provider# 4008362

Credit Designation

ACCME: Children’s National Hospital designates this live/enduring activity for a maximum of 0.5 AMA PRA Category 1 CreditsTM for physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.​

ANCC: Children’s National Hospital designates this activity for a maximum of 0.5 enduring ANCC contact hours.​

Available Credit

  • 0.50 AMA PRA Category 1 Credit™
    Children’s National Hospital designates this Enduring activity for a maximum of 0.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 0.50 ANCC
    Children’s National Hospital will provide 0.50 Nursing Contact Hours for this Enduring activity.
  • 0.50 Participation
    Successful completion of this continuing education activity.
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