Managing Workplace Conflict 1/6/25

January 6, 2025

The goal is for staff members to create and maintain a safe, tolerant, and calming work environment. They will develop skills to manage personal conflict as well as facilitate third-party conflict and hold staff accountable by using the tools found in this course. They will further develop their leadership skills to be used when resolving conflict within a team dynamic while acting as a shift leader. Nurses new to the transport environment will learn skills to improve their communication and leadership abilities in order to act as the team leader when in the transport environment working with a bedside transport team. Team members will learn to analyze learning styles and work with the to teach and give feedback in the role of preceptor.

Target Audience

 

Nurses

Paramedics

Learning Objectives

 

Learning Objective 1: 

Analyze the types of conflict. Participants will think strategically about conflict, rather than react blindly. 

Learning Objective 2: 

Apply a formal structure for managing third-party resolution, Participants will use breakthrough, the deal, planning follow-up and components of an agreement to facilitate conflict resolution.  

Learning Objective 3: 

Apply negotiation skills to prevent recurrence of the conflict Participants will become comfortable applying skills by participating in simulation.

Course summary
Available credit: 
  • 7.50 ANCC
    Children’s National Hospital will provide 7.50 Nursing Contact Hours for this Live activity.
  • 7.50 Participation
    Successful completion of this continuing education activity.
Course opens: 
01/01/2025
Course expires: 
03/05/2025
Event starts: 
01/06/2025 - 8:00am EST
Event ends: 
01/06/2025 - 5:00pm EST
Cost:
$0.00
Part of: 
DOTM Leadership Training Series 2025
Add to calendar: 
Rating: 
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Committee member(s)

Katie Kreider, BS, NRP, PNCCT

has no relevant financial relationships to disclose at this time.
Course Director(s)

Katie Kreider, BS, NRP, PNCCT

has no relevant financial relationships to disclose at this time.
Planner(s)

Katie Kreider, BS, NRP, PNCCT

has no relevant financial relationships to disclose at this time.
Speaker(s)

Katie Kreider, BS, NRP, PNCCT

has no relevant financial relationships to disclose at this time.

In support of improving patient care, this activity has been planned and implemented by Children’s National Hospital. Children’s National Hospital is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Children’s National Hospital Accreditation Provider# 4008362.

Acknowledgement of Financial and In-Kind Commercial Support 

No financial or in-kind commercial support was received for this educational activity. 

Available Credit

  • 7.50 ANCC
    Children’s National Hospital will provide 7.50 Nursing Contact Hours for this Live activity.
  • 7.50 Participation
    Successful completion of this continuing education activity.

Price

Cost:
$0.00
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