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ForwardThis course builds on Crucial Conversations to help participants develop advanced skills for facilitating safe, effective, and solution-oriented conversations. Through instruction, role-plays, and interactive exercises, learners will explore techniques for creating psychological safety, communicating expectations, and addressing gaps in understanding. Using the Six Sources of Influence framework, participants will assess how internal and external factors impact communication and practice motivating others by making consequences visible. By course end, learners will have the tools to bridge communication gaps, inspire change, and influence others in high-stakes situations. This course is designed for those who have completed Crucial Conversations.
Crucial Accountability April 2025
Overview
Target Audience
Nurses
Paramedics
Learning Objectives
Learning Objective 1: Participants will apply principles for creating conversation safety and analyze methods for communicating expectations in comparison to what was observed. Participants will communicate expectation to others while maintaining a safe conversation. Participants will demonstrate through role play.
Learning Objective 2: Participants will assess what is causing a gap using the Six Sources of Influence. Participants will be able to identify how other people and outside influences are impacting the gaps when having a conversation.
Learning Objective 3: Participants will analyze and apply how to motivate others by identifying natural consequences of the gap, explore all three sources of motivation, and make visible consequences that may not be easily seen. Participants will be able to use these techniques to motivate others and close the communication gap, putting a solution into action.
Additional Information
| Attachment | Size |
|---|---|
 DOTM Crucial Accountability Agenda.pdf | 537.16 KB |
Faculty
Acknowledgement of Financial and In-Kind Commercial Support
No financial or in-kind commercial support was received for this educational activity.
Katie Kreider, BS, NRP, PNCCT
Elizabeth Berg, BSN, RN
Katie Kreider, BS, NRP, PNCCT
Accreditation
In support of improving patient care, this activity has been planned and implemented by Children’s National Hospital. Children’s National Hospital is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Children’s National Hospital Accreditation Provider# 4008362.
Available Credit
- 6.50 ANCCChildren’s National Hospital will provide 6.50 Nursing Contact Hours for this Live activity.
- 6.50 ParticipationSuccessful completion of this continuing education activity.