Katia Sokoloff is a healthcare leader specializing in operational strategy, performance improvement, and digital innovation. As Director of Patient & Family Experience at Children’s National in Washington, DC, she leads a high-performing team driving care delivery enhancement and excellence. She plays a key role in shaping organizational strategy, advancing initiatives that improve access, efficiency, and patient engagement across a multi-state network. With over a decade of experience spanning healthcare operations, quality improvement, and digital transformation, Katia has led large-scale initiatives that enhance patient care and streamline processes. Prior to her current role, Katia served as head of the Patient Experience division at NYU Langone Hospital -- Brooklyn. A recognized speaker on healthcare transformation, provider communication, and the intersection of technology and care experience, Katia has presented at national conferences and industry events. She holds a Master of Public Health from Columbia University and certifications in healthcare quality, change management, and Lean Six Sigma.